Shipping policy

Shipping policy

 

We offer free delivery above £20 to England, Wales and Scotland (excluding Islands and Northern Ireland). A delivery charge applies for all orders under £20. 

The Product will be delivered by a third-party courier service.

Shipping starts at £2.50 for all orders between 0 and 100g, dispatched via Royal Mail, 1st class delivery. 

From 101g and onwards, UK standard shipping applies at is £3.49. These orders are dispatched via DHL.

The standard delivery fee for Northern Ireland and Islands is £4.99. This charge will be added to the price of your order (hereinafter collectively referred to as the “Total amount due”). 

Destination	Method	Cost	Timescale
England / Wales/ Scotland	DHL	£3.49 / Free over £20	1-3 Working Days
Northern Ireland	DHL	£3.99	1-3 Working Days
Islands	DHL	£4.99	2-3 Working Days
UK	Royal Mail 0-100g	£2.50	2-3 Working Days

 

All orders are processed within 1-3 business days. Please note that we do not dispatch on weekends or Public/Bank holidays. 

You can schedule your delivery with the courier or provide a safe place for delivery if you know you are not going to be home. If there is no one at home to accept the delivery, the courier will leave a card, so you can re-schedule your delivery with the courier directly or collect your parcel from their local collect point.

You own the Product once we have received payment in full, including all applicable delivery charges, and the contract has concluded via the sending of the Dispatch Confirmation.

Delivery of an order shall be completed when the courier delivers the Product to the address you gave us and the Product will be your responsibility from that time.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, or your delivery is otherwise affected by an event outside our control, we will contact you via email or telephone provided at the time the order was made, to notify you of the delay and your right to cancel the Contract.  If you opt to cancel, we will refund the price you have paid, including any delivery charges. Shipping charges for your order will be calculated and displayed at the checkout. 

We do not dispatch any products outside of the United Kingdom.

 We do not dispatch to business customers in Northern Ireland. 

Please contact orders@sugarandsyrup.com to order under separate cover.

For the avoidance of doubt, any Northern Ireland based business making orders for goods from this website contrary to this policy will be solely responsible for the making of any applicable declarations, customs declarations, the payment of any fees, fines or duties and liable for associated costs of any goods seized, delayed, held or damaged.

 

Updated March 2025